Frequently asked questions

Should I work with a Coach or a Counselor?

Coaches offer motivational and emotional support along with accountability while helping clients to gain confidence, and identify and remove obstacles in order to accomplish goals. Coaches can assist with improving relationships, career performance, self-esteem, health and wellness, and making better life decisions overall. Whereas, Counselors are educated, trained, and supervised to diagnose, assess, and treat mental health conditions such as anxiety, depression, and trauma using evidence based practices. At The Wright Place, we believe by directing suitable clients to Coaching services, we help those clients get the assistance they desire while allowing clients with mental health needs a greater likelihood to access appropriate services, especially during times when there is a shortage of available providers and long wait lists. Our Coaches are trained to screen for mental health concerns prior to and throughout services and to consult and refer to a Counselor within or outside of our company, when necessary.

Do you take insurance?

Coaching services are NOT reimbursable by insurance companies and are payable via cash, debit/credit card or Paypal. Each counselor at The Wright Place accepts different insurances. Please input your insurance information as requested when you schedule your appointment and create your profile. You can also contact us to verify your insurance. If your insurance is not accepted, you can pay for your session via cash, debit/credit card or Paypal and we can provide you with a superbill to submit to your insurance company for reimbursement.

Can I use my HSA or FSA card?

Because Coaching is NOT reimbursable by insurance companies, we do NOT advise you to use your HSA or FSA card to pay for Coaching sessions. However, you are able to use your HSA or FSA card to pay for Counseling.

Why are the rates different than what I was told?

The rates listed on this website are our current rates. However, The Wright Place believes in making Coaching and Counseling services as accessible and as affordable as possible. Thus, we periodically develop partnerships with various businesses and organizations where people or employees referred from these entities are able to be seen at a reduced rate. If you have been referred in this manner, please contact us. If you are a part of an organization or business who would like to partner with us, please contact us as well at info@thewrightplacecc.com.

What is a Licensed Resident?

A Licensed Resident is a Counselor who has completed their Masters degree and is in the process of obtaining their residency hours under the supervision of a supervisor approved by the VA Board of Counseling. Oftentimes the Licensed Resident has completed their Masters degree and their residency and only have to take the VA state licensure exam.

Do I have to live in the same state as The Wright Place?

Laws and Board regulations require that the client live or physically be in the state in which the Counselor is licensed to practice. However, at this time, there are such NO laws or regulations for Coaches. The states in which Counselors at The Wright Place are able to practice are listed in the Counselor's short bio on The Meet Us page. If you have additional questions or need help deciding what option would be best for you, please contact us for assistance.

Do you have to take notes?

Recording and maintaining documentation are required by most health insurances. Counselors who accept cash/credit card payments instead of health insurance are not required to take notes. Coaches do not take health insurance and are not required to take notes. Many clients, who have experienced information breeches in the past or who are concerned about a possible negative impact on their job, find this comforting. The Wright Place Counselor and Coaches abide by all local, state, and federal laws, and ensure that client information stays protected, safeguarded, private, and confidential.